© Regan Scientific Instruments, Inc. 2018
U.S. Domestic Shipping
We use UPS or FedEx as our default domestic shipper. Insurance is normally provided for items valued over $99. Repairs and Calibrations; General Information • No RMA number is required, but please alert us when you are about to ship anything to us, otherwise it may  be refused. A PURCHASE ORDER FORM should precede the shipment or delays may occur. • Please ship the kit in the original carton. If shipped in an oversized carton, we cannot return the kit in the same oversized carton. DO NOT PACK IN FOAM “PEANUTS”. • Please provide all “SHIP TO” or “RETURN TO” details including a name, address, phone no. DO NOT rely solely upon your shipping label to provide this information as they may become damaged in transit. • You may include your own UPS, DHL, or FedEx pre-printed shipping return label in the case if desired, however you must provide your own shipping insurance. Returns • A 15% restocking charge applies to any returned item • Items held for more than 30 days may not be returned or refunded • Once an item has been used it is no longer returnable • Returned items must be in unopened, original “as new” condition HOME BOT-3000E SERVICES TRIBOLOGY GALLERY CONTACT BLOG VIDEO
For repair/returns you will also need to complete this form and include with the shipping documents 
NOTE: If you do not have an International Shipping account, we recommend DHL. It is fast and free to set up an account by visiting: www.dhl.com